Italy: CRM/BPO call-center strike from 13 to 27 July 2026 (120 minutes per shift)
Last Updated:
National unions have proclaimed a sector-wide strike in CRM/BPO call centers from 13 to 27 July 2026, with 120 minutes per shift (reduced proportionally for part‑time) and a ban on overtime and extra duties. SLC CGIL, FISTel CISL and UIL are mobilizing over job security and the crisis in outsourced customer‑care contracts.
This alert was originally created on 20 June 2026.
Effective Dates
Updates
Jul 28, 2026
✅ Completed
The strike appears to have gone ahead as planned and is now completed. Credible reports before and during the action said the national CRM/BPO call-center strike would run from 13 to 27 July 2026, and a 21 July 2026 Rai News report described the national strike as already under way and continuing until 27 July 2026. With the final scheduled date of 27 July 2026 now passed, there is no verified evidence of cancellation or suspension.
Jul 12, 2026
✎ Update
As of 12 July 2026, credible union sources still confirm the national CRM/BPO call-center strike in Italy will proceed from 13 to 27 July 2026. A 26 June 2026 union notice remodulated the proclamation to comply with strike rules, but it did not cancel or suspend the action; a 8 July 2026 SLC CGIL update continued to announce the strikes for 13 to 27 July 2026.
Organizers
Affected Locations
- Italy (national)
Sources
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